FAQs

How to order 
Our collections are super simple to order online; simply visit the collections page, select the suite you would like to order, add the quantity to your basket and checkout. We will contact you once your order is confirmed to discuss wording. Should you wish to order evening invites or additional embellishments to go with a collection order, just let us know before checking out.

For bespoke, please get in touch with us at hello@wonderlandinvites.com, or fill in the contact form on our custom design page.

Can I order a sample?

Of course - there are two options for ordering samples; a single sample or a choice of three from our collection page. Please email us at hello@wonderlandinvites.com after placing your order if you would like specific samples to be sent to you.

I love your collections, but my colour scheme/theme is different...do I need to go bespoke or can I alter a collection to suit my theme?

It depends on just how much you want to alter. If you would like to alter the colours of flowers or text, then this would be classed as a collection upgrade and would be an additional flat fee of £75. If the changes are more complex than those mentioned above, we would recommend contacting us about a custom design.

There is something specific I want, but I cannot find a reference to it on your website. Can you still help?

Of course; just drop us an email on hello@wonderlandinvites.com with your requirements and we will let you know what is or isn't possible (99% of the time, it's possible!)

I saw a design on Pinterest or Instagram, can you copy it?

Really sorry to say, but no, we cannot. Because of copyright infringement and intellectual property rights, we are unable to copy an existing design created by another studio. We can, of course, utilise images as inspiration for a custom design but if it's a direct recreation you want, then we recommend you contact the original designer.

We ordered our invites with you. Can you send us the artwork so we can create our on the day items?

We are afraid not. We work extremely hard to ensure our output is to an extremely high standard in order to not compromise the integrity of our designs. We reserve the right to pursue legal action for infringement of our intellectual property. All of these things are agreed at the booking stage. By paying your deposit, you agree to our Terms and Conditions.

However, should you contact us for bespoke stationery, it is possible to create custom monograms for you to utilise across other items for your big day. This type of artwork will incur a release fee on top of the design fee and will be subject to its own terms and conditions (which we will provide you with upon booking).

What paper do you use, and do you offer different envelope types?

We use a combination of 150gsm, 250gsm and 300gsm Gesso cardstock for our printed stationery. However, we do offer printing on Colorplan and other cardstocks for an additional fee.

We offer white, cream or kraft brown envelopes as standard, but again, can offer different envelope colours, styles and weights. Drop us an email at hello@wonderlandinvites.com to discuss.

How many invites do I need?

We would always recommend one per household, couple or individual with an additional 15-20% extra. The additional 15-20% allows for any additions to the guest list at a later stage, as reprinting can be costly for a small print run.

How long should I set aside for my invites to be created?

Depending on what you order, the process can take between 2-8 weeks. For collection orders, invitations can be turned around in two weeks if required (not including assembly by Wonderland Invites - please add an additional 2 weeks for assembly). Bespoke orders take between 6-8 weeks (the latter if Wonderland Invites are assembling).

We are a very busy little studio so the more time you can give, the better! However, we will always look to accommodate projects on short turnarounds! Please note, a rush charge may be added to your order if it the turnaround is super tight, but we will always make you aware beforehand.

Do you send proofs of stationery to check before approving for print, and how many proof rounds do you offer?

Yes, we send digital proofs as PDFs as standard. Physical samples are £15 per design + postage. We offer two free emailed proofs for our collections and for our bespoke orders. Additional proofs will incur a charge of £25 per round.

What are your payment terms?

We take a 35% deposit in most cases, with the balance due on sign off of designs. The deposit is non-refundable, unless the order is cancelled by Wonderland Invites, and is due upon booking; we cannot add any order to our design schedule until this deposit is paid. Stationery will only be sent to print once the final balance is paid.

Sometimes we do ask for a deposit of 50%, mostly for on the day stationery orders such as table plans, menus, etc. Very occasionally, we may ask for the full balance upfront; this is very rare but is usually on last minute orders with very tight turnaround times.

What is your returns policy?

As all stationery we create is personalised, all stationery items and invitations are non-refundable.

Your deposit is non-refundable. If you wish to cancel your order during the design process and/or before artwork has gone to print, you will not be required to pay your remaining balance due on the stationery. Once you have approved the artwork and paid the balance, the sale becomes final. We cannot accept returns due to any or all errors. It is your responsibility to ensure the wording/spellings on your stationery matches with your requirements. If errors are discovered once your stationery is sent to print, we are required to charge for a reprint at the minimum quantity.

All sales of bespoke stationery are final except where a product is damaged or faulty. If this is the case you must notify us within 3 days of the receipt of the products.

Do you ship internationally?

Yes, of course! If you are overseas, please contact us first so we can work out shipping costs to your location. Goods may be subject to local custom chargers, for which we can accept no responsibility for.

For UK orders, couriered delivery is included in our pricing.

Please note, some of our designs feature products by Create The Cut